How Griffin will support you through the offboarding process

We understand that circumstances may arise where you decide to discontinue your banking relationship with us. We value your partnership and want to ensure a smooth transition throughout the offboarding process. This guide is designed to assist you in closing your accounts and resolving any outstanding matters with our bank.

Step 1: Notification

Please notify your relationship manager or designated point of contact at our bank regarding your decision to offboard. This notification should ideally be provided in writing by an authorised signatory outlining the reasons for your decision and the desired timeline for closure.

Step 2: Account review

Upon receiving your notification, our bank will conduct a thorough review of your accounts to identify any outstanding balances, pending transactions, interest or commission due and contractual obligations. We will work closely with you to resolve any issues and ensure a seamless closure process that meets both our requirements.

Step 3: Migrating nested customers (if applicable)

If you are planning to migrate your Nested Customers to a new provider, we will work with you to facilitate a smooth transition.

Step 4: Account closure

Once we have addressed all outstanding matters, we will close your accounts. This will involve the transfer of any remaining funds to the designated account provided by you. Please ensure that all necessary documentation, including account closure requests, are completed accurately to avoid any delays.

Step 5: Documentation retrieval

If you have any documents or sensitive information stored with our bank, such as contracts, risk reports or financial statements, we will assist you in retrieving these materials. We are committed to safeguarding your confidential information and will ensure that it is securely transferred to you or destroyed according to GDPR.

Step 6: Feedback

Your feedback is important to us. We value your insights and would appreciate any feedback you may have regarding your experience with Griffin, including areas where we can improve our products or services. Your feedback will help us enhance the quality of our offerings and better serve our customers in the future.

---

Contact information

For any inquiries or assistance regarding the offboarding process, please feel free to contact your relationship manager or operations@griffin.com.

We appreciate the opportunity to serve your BaaS banking needs.