Privacy notice

PurposeTypes of personal dataLawful basis
To register your organisation as a potential customer and respond to your enquiries Identity Contact Legitimate interest - to set up and manage customer relationships
To provide products and services to you, including: - to manage payments, fees, and charges - to collect money owed to us Identity Contact Transaction Legitimate interest - to receive payments and recover debts
To manage our relationship with you, including: - notifying you about changes to our products or services, terms and conditions, or this privacy notice - asking you to leave feedback or take a survey Identity Contact Transaction Legal obligation - we are legally require to inform you of certain changes Legitimate interest - to help us keep our records up-to-date and better understand how customers use our products and services
To conduct troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data Identity Contact Technical Legitimate interest - these activities are necessary for day-to-day running of our business and IT services, for network security, and to prevent fraud Legal obligation - we are legally required to have robust controls in place to prevent fraud
To deliver demos of our products and services to your organisation, including granting you access to our sandbox so that you can demo the products yourself. Note that you must only upload test data to the sandbox and should not demo our products using actual personal information. (a) Identity (b) Contact Legitimate interests - to promote our products and grow our business.
To track and analyse who is accessing our website and how they are using it {" "} Identity Contact Technical Usage Marketing and communications Legitimate interest - analysis of this data helps us measure the effectiveness of our website and marketing strategy, better define and understand our target customers, develop better customer relationships and user experiences, and improve our products and services
To make suggestions and recommendations about products or services that may be of interest to you Identity Contact Technical Transaction Usage Marketing and communications Consent or Legitimate interest - to grow our business
Your rightsOur responsibilities
To access We must provide you with access to any personal data we have collected about you if you request it.
To rectification We must correct any mistakes regarding your personal data if you ask us to.
To be forgotten In certain situations, we must delete your personal data if you ask us to. Although this is not an absolute right.
To limit or restrict how we use your data In certain circumstances, at your request, we must restrict processing of your personal data, or parts of your personal data (for example, if you contest the accuracy of the data).
To data portability If you request access to the personal data we hold about you, we must provide it to you in a structured, commonly used and machine-readable format.
To object You can object to us processing your personal data for certain purposes, for example direct marketing purposes or if we are relying on our legitimate interests for the processing.
To not be subject to automated processing Automated processing refers to decisions made without human involvement and includes profiling. We must not use automated processing to make a decision about you if that decision affects your legal rights or has other significant impacts for you.