Supporting documents for our Master Services Agreement
Customer standards: Consumer duty and non-financial conduct
Learn about how we expect you to treat customers.
Minimum economic crime standards
Learn more about our expectations.
Griffin security standards
Learn about our security standards.
Guide for providing support to tripartite products
Read about how to provide support.
Product and marketing standards
Understand our product and marketing standards.
Customer exit plan
Understand how we'd approach an exit.
Material sub-contractors
Learn about our sub-contractors.