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Frequently asked questions

Get quick answers to common questions about our products and services. If you can't find what you're looking for, get help from a human at support@griffin.com.

All FAQ collections

  • About Griffin · 9 answers

    Learn more about Griffin, our regulatory status, and the types of customers we support.

  • Verify · 14 answers

    Learn more about Verify, our automated KYC/KYB onboarding solution for fintechs.

  • Sandbox · 8 answers

    Our sandbox is available to everyone, free forever, and can be used to trial our products and build test integrations.

  • Bank accounts · 12 answers

    Learn more about the different types of bank account we offer.

  • Interest and commission · 16 answers

    Learn more about how interest and commission work at Griffin, when you can expect to be paid, and how we manage rate changes.

  • Billing · 5 answers

    Find out more about our fees and charges, how to access your payment history, and more.

  • Griffin app · 16 answers

    Get help with setting up security features, managing your organization, and integrating with third parties.

  • Payments · 11 answers

    Find out what payment types we support, our payment limits, and Confirmation of Payee.

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