Get quick answers to common questions about our products and services.
Billing
Find out more about our fees and charges, how to access your payment history, and more.
5 answers
- How do I dispute my invoice?
- How do I pay my invoice?
- When do I get my invoice?
- Where can I find my past invoices?
- Will my fees be charged as one large transaction or multiple smaller ones?
Other FAQ collections
- About Griffin· 9 answers
Learn more about Griffin, our regulatory status, and the types of customers we support.
- Bank accounts· 12 answers
Learn more about the different types of bank account we offer.
- Additional onboarding information· 7 answers
Learn about the additional data required before 02 March 2026
- Griffin app· 16 answers
Get help with setting up security features, managing your organization, and integrating with third parties.
- Interest and commission· 16 answers
Learn more about how interest and commission work at Griffin, when you can expect to be paid, and how we manage rate changes.
- Payments· 11 answers
Find out what payment types we support, our payment limits, and Confirmation of Payee.
- Sandbox· 8 answers
Our sandbox is available to everyone, free forever, and can be used to trial our products and build test integrations.
- Verify· 19 answers
Learn more about Verify, our automated KYC/KYB onboarding solution for fintechs.