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Onboarding guide

Welcome to Griffin! Our aim is to get you live within 8 weeks assuming all checks go smoothly. We'll push to move even faster if we both can.

To help get things going, below you'll find all the onboarding resources you'll need. Send this page to your teams so they can get ready.

Your dedicated Customer Success manager will also help you get what you need during our regular calls and on Slack.

Ready? Let's build!

For executives and directors

What we need from your leadership team.

  • KYC and KYB form

    We'll send you a form which takes 10-15 minutes to complete.

    Get ready

  • Identity verification

    We'll need company directors and persons of significant control (PSCs) to complete identity verification. We'll send you links. Please give them a heads up.

    Get ready

  • Master Services Agreement (MSA)

    Our standard service agreement. We'll send it for review and signature.

    Get ready

For compliance teams

Learn about our expectations.

  • Minimum economic crime standards

    Learn about our minimum standards in this document.

    Learn more >
  • Policies, procedures and processes

    Learn about our expectations and what we'll ask for.

    Learn more >
  • Risk assessment questionnaire

    You'll get a questionnaire based on your fincrime model: Reliance, Verify or Outsourced. After you've completed it, we'll follow up with questions to make sure we're a good fit.

    Get ready

For product and engineering teams

Start building right now.

  • Sandbox

    Free forever. Start integrating in the sandbox environment today.

    Start now >
  • Documentation

    Our full API docs along with helpful guides.

    Go to docs >
  • Product and marketing standards

    Learn about design requirements for your product.

    Read standards >
  • Release notes

    See our latest product updates.

    See updates >
  • Status page

    Subscribe to status updates or report an issue.

    View status >

For marketing teams

Prepare for your launch.

  • Product and marketing standards

    Learn what assets will need review and what standards to follow for your marketing.

    Read standards >
  • Reviews and approvals

    We'll review most things related to Griffin. Send them to marketing@griffin.com

    Send email >
  • Co-marketing

    We'd love to amplify your launch. We'll be in touch to discuss.

    Get ready

For support teams

Learn how we allocate responsibilities.

  • Support matrix

    Learn about when you're responsible and when Griffin can help.

    Learn more >