Get quick answers to common questions about our products and services.
What are your support hours?
Our support team is available between 9am-5pm Monday to Friday, excluding UK bank holidays.
You can get in touch with us via support@griffin.com and you should hear back from us within one working day.
More in About Griffin
- Are there any industries Griffin doesn’t work with?
- Are you looking for help with the Grifin investment app?
- Can I get Griffin outside the UK?
- Does Griffin offer products directly to consumers?
- How does Griffin manage liquidity?
- Is Griffin a bank?
- Is griffin.sh a legitimate domain?
- What types of business does Griffin work with?
All FAQ collections
- About Griffin· 9 answers
Learn more about Griffin, our regulatory status, and the types of customers we support.
- Bank accounts· 12 answers
Learn more about the different types of bank account we offer.
- Additional onboarding information· 7 answers
Learn about the additional data required before 02 March 2026
- Billing· 5 answers
Find out more about our fees and charges, how to access your payment history, and more.
- Griffin app· 16 answers
Get help with setting up security features, managing your organization, and integrating with third parties.
- Interest and commission· 16 answers
Learn more about how interest and commission work at Griffin, when you can expect to be paid, and how we manage rate changes.
- Payments· 11 answers
Find out what payment types we support, our payment limits, and Confirmation of Payee.
- Sandbox· 8 answers
Our sandbox is available to everyone, free forever, and can be used to trial our products and build test integrations.
- Verify· 19 answers
Learn more about Verify, our automated KYC/KYB onboarding solution for fintechs.