How do I dispute my invoice?
If you think we’ve charged you incorrectly, check the itemised list of billable events we sent with your invoice. This will help you understand exactly what you’re paying for.
You may notice some differences between how we describe fees in the invoice and on the itemised list. This is because we charge monthly fees, but calculate them daily so we can pro-rata them. For example, one monthly platform fee on your invoice = 30 daily platform fees in the itemised list.
If you still think there’s something wrong, reach out to us at billing@griffin.com. We aim to sort out any mistakes or discrepancies within 10 working days.
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