Get quick answers to common questions about our products and services.
Can I choose which account becomes my primary account?
No, your primary account will always be the first bank account you have with us. It will be opened automatically when we set up your organization and it cannot be closed or turned into a different type of account.
More in Primary account
All FAQ collections
- About Griffin· 9 answers
Learn more about Griffin, our regulatory status, and the types of customers we support.
- Bank accounts· 12 answers
Learn more about the different types of bank account we offer.
- Additional onboarding information· 7 answers
Learn about the additional data required before 02 March 2026
- Billing· 5 answers
Find out more about our fees and charges, how to access your payment history, and more.
- FSCS protection· 11 answers
Learn how the Financial Services Compensation Scheme protects eligible deposits held with Griffin, who is covered, and up to how much.
- Griffin app· 16 answers
Get help with setting up security features, managing your organization, and integrating with third parties.
- Interest and commission· 16 answers
Learn more about how interest and commission work at Griffin, when you can expect to be paid, and how we manage rate changes.
- Payments· 11 answers
Find out what payment types we support, our payment limits, and Confirmation of Payee.
- Sandbox· 8 answers
Our sandbox is available to everyone, free forever, and can be used to trial our products and build test integrations.
- Verify· 19 answers
Learn more about Verify, our automated KYC/KYB onboarding solution for fintechs.