Get quick answers to common questions about our products and services.
If someone paying me gets a "no match" or "close match", what do I do?
If the person paying you receives a "no match" or a "close match", they should double-check the details with you or your customer to make sure they are correct.
Keep in mind that a "no match" doesn't always mean the details are wrong—it can also mean the account couldn't be checked, for example because the account holder has opted out of CoP.
More in Confirmation of Payee
- Can I check my existing payees using Confirmation of Payee?
- Can I opt out of Confirmation of Payee?
- How does Confirmation of Payee work in the app?
- What information do I need to provide to someone trying to pay me?
- What is Confirmation of Payee?
- Which bank accounts can be checked through Confirmation of Payee?
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