How do I register a security device?
When you sign up for a new Griffin account, you will be prompted to create a passkey, which will be stored on your chosen security device. You’ll only need to do this once, but this is a mandatory step in both sandbox and live mode.
Your device can be your smartphone, tablet, or a specialist security key (like a YubiKey). We don’t support laptops as security devices.
You will need to use your security device to authenticate yourself whenever you log in or make a payment.
Registering your device
- Click Register device to get started.
- In the WebAuthn pop-up, select your preferred option and follow the instructions. If you choose a phone or tablet, you will need to scan the QR code. You don’t need a dedicated authenticator app for this—just open your device’s camera and point it at the screen.
Your phone or tablet must have WiFi and Bluetooth enabled, or be connected to the computer with a USB cable.
Logging in and making payments
Every time you log in to Griffin, you will need to have your security device on hand so you can authenticate yourself using your passkey. Similarly, whenever you send a payment, clicking Confirm and send will prompt you to authenticate using your passkey.
When prompted, select the type of device from the pop-up and follow the instructions. If you are using a phone or tablet, you will need to scan the QR code.
More in Two-factor authentication (2FA)
All FAQ collections
- About Griffin · 9 answers
Learn more about Griffin, our regulatory status, and the types of customers we support.
- Verify · 14 answers
Learn more about Verify, our automated KYC/KYB onboarding solution for fintechs.
- Sandbox · 8 answers
Our sandbox is available to everyone, free forever, and can be used to trial our products and build test integrations.
- Bank accounts · 12 answers
Learn more about the different types of bank account we offer.
- Interest and commission · 16 answers
Learn more about how interest and commission work at Griffin, when you can expect to be paid, and how we manage rate changes.
- Billing · 5 answers
Find out more about our fees and charges, how to access your payment history, and more.
- Griffin app · 16 answers
Get help with setting up security features, managing your organization, and integrating with third parties.
- Payments · 11 answers
Find out what payment types we support, our payment limits, and Confirmation of Payee.