Get quick answers to common questions about our products and services.
What is two-factor authentication (2FA)?
Two-factor authentication is an additional layer of security and is required every time you log in to Griffin or make a payment. You must authenticate using a passkey stored on a security device of your choice.
We use a web standard protocol called WebAuthn to generate a private passkey, which is stored on your security device. This is paired with a public key that is stored on our servers and associated with your account. Both pieces of the pair are needed to generate the authentication token that allows you to log in.
More in Two-factor authentication (2FA)
- Can I disable 2FA once I’ve set it up?
- Can I set up 2FA on multiple devices?
- Do I need an authenticator app?
- How do I register a security device?
- How long will my device registration last?
- I don’t have a smartphone, what do I do?
- My Windows device only gives me the security key option, how do I register a phone?
- What happens if I need to remove or change my 2FA device?
- What types of device can I use?
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