Get quick answers to common questions about our products and services.
What happens if I need to remove or change my 2FA device?
If you need to change your 2FA device, please contact us at support@griffin.com so that we can remove your old device from your account.
Once your security device has been removed, you will be prompted to register a new one the next time you log in. You will not be able to log in to your Griffin account until you’ve registered a new device.
For security purposes, we need approval from an admin in your organisation before we deactivate a device.
More in Two-factor authentication (2FA)
- Can I disable 2FA once I’ve set it up?
- Can I set up 2FA on multiple devices?
- Do I need an authenticator app?
- How do I register a security device?
- How long will my device registration last?
- I don’t have a smartphone, what do I do?
- My Windows device only gives me the security key option, how do I register a phone?
- What is two-factor authentication (2FA)?
- What types of device can I use?
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